Billing Support and Practices

IT Support Billing

All repairs that require in-depth troubleshooting are subject to an non-refundable $50.00 Diagnostics Fee. This covers 1 hour of troubleshooting time. Work requiring more than 1 hour is subject to a $50.00 per hour flat rate after the diagnostics time has ended.

Customer Orders over $500 will require a non-refundable 20% deposit.

Dispatch Billing Transparency: On-Site Technician Dispatch will result in an additional fee of $0.75/mile from our Garage. Dispatch outside of our normal operating hours will result in a $100 Truck Roll fee.

On-Site Support Statement: Customers are responsible for maintaining a safe working environment for our Technicians. Technicians may refuse service due to safety concerns. Our Technicians may wear a face-covering/mask upon request. Billable hours start once our Technician arrives at your address.

Final Amendment: We have Industry experience, certifications, and education. We will make our best judgment call on a case by case basis. All problems and concerns can be resolved by communicating with Matt.